Careers

Canuck Place Children’s Hospice is an exceptionally rewarding place to work.careers-page

 

Join our dedicated, compassionate, interdisciplinary team. For over two decades, staff have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Canuck Place is looking for talented, committed individuals to help us make a difference as we continue to grow through our two provincial locations – Vancouver and Abbotsford. Be part of an innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

Canuck Place offers a generous benefits and vacation package as well as a variety of health and wellness programs, including onsite massage, yoga, and meditation sessions.

Here is what some of our staff say about working here:

“As a pediatric palliative care nurse, my work is hard, but I work in the most magical place. Dreams happen, wishes are fulfilled, and families heal.” – Nursing staff member

“Working at the Hospice has its emotional challenges, but the sense of purpose and fulfillment makes it all worthwhile.” – Facilities staff member

“I love that the CEO has a ‘Be Kind’ sign on her door.” – Human Resources staff member

Current Opportunities

Housekeeping Aide - Vancouver

The Housekeeping Aide is responsible for maintaining the standards of infection control for Canuck Place Children’s Hospice (CPCH).  Duties include a variety of housekeeping tasks, such as discharging patient rooms and family suites, mopping floors, vacuuming/cleaning carpets, and laundry.

Flexibility is necessary as candidates must be available to work weekends and holidays, and be available on short notice. Shifts are 7:00am – 3:30pm and 9:00am – 5:30pm.

RESPONSIBILITIES

  • Works closely with the Housekeeping Coordinator and other Housekeeping Aides to assess and carry out the housekeeping needs of CPCH.
  • Adheres to infection control standards and practices laid out in the CPCH Housekeeping manual.
  • Discharges patient rooms and family suites.
  • Disinfects patient rooms, bathrooms and common areas on a daily basis.
  • Disinfects toys and other common-use objects.
  • Mops floors, vacuums, spot cleans carpets, disinfects office surfaces, and empties waste and recycling receptacles on a daily basis.
  • Washes/dries laundry, keeps linen cupboard in order and maintains cleanliness of laundry room.
  • Cleans blinds and windows.
  • Replenishes housekeeping supplies.
  • Cleans carpets, as required.
  • Works with Housekeeping Volunteers to ensure housekeeping tasks are completed and signed off on the appropriate checklists.
  • Responds to housekeeping requests and unforeseen situations, as required.
  • Assumes other related responsibilities, as assigned.

EDUCATION AND EXPERIENCE

Completion of Grade 12 or equivalent, supplemented with a minimum of two years related housekeeping experience; or an equivalent combination of education, training and experience.   Related experience in a health care facility is preferred.

QUALIFICATIONS

  • Knowledge of, and the ability to use, cleaning equipment and solutions.
  • In-depth understanding of cleaning procedures and infection control procedures.
  • Knowledge of laundry procedures.
  • Demonstrated ability to plan, organize, and prioritize workload.
  • Excellent interpersonal skills.
  • Strong verbal and written English communication skills.
  • Demonstrated ability to respond to children and families in sensitive situations.
  • Ability to work individually, as well as a collaborative member of a team.
  • Ability to establish and maintain appropriate professional and personal boundaries.
  • Ability to maintain confidentiality.
  • Physical ability to carry out duties of the position.
  • WHMIS certification is required.
  • Good computer skills in MS Office (Outlook, Word, Excel) is an asset.
  • Clear and valid Class 5 BC driver’s licence is an asset.

Qualified applicants are invited to email their resume and cover letter in MS Word or Adobe PDF format to [email protected].  Please note “Casual Housekeeping Aide” in the subject line of your email and indicate how you first heard about the position.

We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.

Clinical Program & Site Manager - Abbotsford

Regular Full Time ( 1.0 FTE)

Reporting to and working closely with the Director, Program Development & Administration, the Clinical Program and Site Manager (“Program Manager”) contributes to  developing, implementing and evaluating programs and services delivered through Canuck Place Children’s Hospice – Dave Lede House (DLH). These services are consistent with the organization’s strategic priorities, philosophy, mission, goals and established program standards to ensure the delivery of quality care to children with life-threatening illnesses and their families. In conjunction with Senior Leadership and Team Leads, this position promotes excellence in pediatric palliative care practice and provides overall day to day administrative and operations management and leadership for the DLH site and staff as well as developing and maintaining strong and productive partnerships with stakeholders and acute and community facilities/agencies, including MAC Campus of Care and Fraser Health Authority (FHA). They model joint decision making in alignment with goals and objectives and ensures the provision of an interdisciplinary work environment and care through the maintenance of working relationships. They liaise with clinical, administrative and other regional and provincial leadership positions and ensures licensing standards are met in accordance with FHA requirements.

ACCOUNTABILITIES INCLUDE:

  • Provides day to day leadership by working with program leads and team members to help develop effective operational plans in their respective areas and find innovation solutions to operational issues.
  • Collaborates with other managers at DLH to provide day to day site management for all DLH based employees to ensure continuity and continuous, reliable services are delivered.
  • Participates in developing, implementing and evaluating comprehensive pediatric palliative care related service delivery initiatives, program goals, objectives, policies, procedures and priorities that meet community needs and minimize overlap, ensuring a best practices framework and consistency with the organization’s standards of care and strategic direction.
  • Reviews initiatives, goals and objectives and develops mechanisms to involve nursing staff, physicians, other interdisciplinary team members in implementation planning, development and execution.
  • Collaborates with respective Senior Leadership Team members and program leads and participates in hiring, coaching and mentoring clinical and operational staff as required.
  • Evaluates employee performance and skill level, develops action plans and initiates training and development programs to address gaps as required in conjunction with the respective discipline program leader.
  • Sits on various committees (e.g. OH&S, IPAC, CPL, Medication, etc.) and participates in the development, implementation, and evaluation of continuous quality improvement.
  • Ensures clinical standards of care are in accordance with established CPCH standards of practice by reviewing and submitting risk management reports, practice audits, letters of complaint to quality committees for review, identification of issues and quality improvement plans.
  • Coordinates and monitors resource utilization and provides direction to staff to ensure efficient and effective use of organizational resources.
  • Collaborates with the Director, Program Development and Administration to help develop monitor and evaluate operating and capital budgets for DLH location and based services, and participates in establishing criteria for workload analysis, utilization, and other resources.
  • Fosters open communication and cooperative working relationships by facilitating within the Abbotsford interdisciplinary team promoting and encouraging constructive interpersonal relations with staff, physicians, volunteers children/families, volunteers and members of the community.

 EDUCATION, QUALIFICATIONS AND EXPERIENCE

Bachelor’s Degree in Nursing coupled with a Master’s Degree in Nursing or related field (e.g. Health Administration, Leadership, etc.).  Extensive health care program management experience in community, pediatric and/or palliative care; or an equivalent combination of education, training and experience.  Experience in complex, interdisciplinary health care organizations and experience in pediatric and/or palliative care nursing is preferred.  Must be eligible for registration with CRNBC.  Experience as a site manager in an interdisciplinary clinical environment is required.

  • Sound knowledge of pediatric and palliative care principles and practices.
  • Excellent leadership, coaching, mentoring and team building skills.
  • Proven managerial, leadership, financial and budgeting skills.
  • Strategic thinker with sound decision making, problem solving and evaluative skills.
  • Excellent verbal and written English communication skills.
  • Demonstrated ability to interact and collaborate with an interdisciplinary team and build effective relationships with individuals at all levels.
  • Effective change agent skills with demonstrated success leading teams through change.
  • Proven ability to develop and sustain partnerships and work diplomatically and persuasively with a variety of stakeholders.
  • Demonstrated ability to provide progressive and innovative approaches and solutions to gaps and challenges.
  • Demonstrated ability to plan, organize, set and successfully accomplish objectives.
  • Strong computer skills including MS Office suite programs.
  • A vehicle and clear driving record is required for this role.

Note: This position will be based out of our Abbotsford location, however, flexibility is necessary as occasional weekend and evening work and travel within and outside the Lower Mainland may be required.  Abbotsford is located approximately 45 minutes East of Vancouver.

Training for this position will take place at our Vancouver Hospice location at 1690 Matthews Avenue, Vancouver, BC.

Qualified candidates are invited to email a confidential cover letter and resume in MS Word or Adobe PDF format to [email protected]. Please specify “Program Manager-DLH” in the subject line of your email and indicate how you heard about the position. This position will remain open until filled.

We thank all applicants for their interest; however, only those candidates who have been shortlisted will be contacted.

Registered Nurse - Vancouver

Canuck Place Children’s Hospice is currently accepting applications for current and future full-time, part-time, and casual Registered Nurses.

Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

CPCH nurses assess, plan, provide and evaluate respite and palliative nursing care to children with life-threatening illnesses; assist with teaching staff and children and families; and support research in accordance with the CRNBC Standards for Nursing Practice in B.C. and Canuck Place Children’s Hospice philosophy, mission, vision and values.

 EDUCATION AND EXPERIENCE

Baccalaureate degree from a recognized nursing program, current practicing status with CRNBC, and a minimum of 2 years recent pediatric and/or palliative care nursing experience.  New grads with related practical experience may be considered.

 QUALIFICATIONS

  • Demonstrated clinical competence.
  • Knowledge of both pediatric and palliative care principles.
  • Effective verbal and written English communication skills and the ability to interact with individuals at all levels.
  • Demonstrated team player and ability to work as a member of an interdisciplinary team.
  • Excellent organizational skills and the ability to prioritize work.
  • Demonstrated ability to instruct/train/orientate others.
  • Ability to effectively identify problems and resolve conflicts.
  • Ability to operate related equipment and devices.
  • Physical ability to perform the duties of the position, which include lifting, transferring and moving children in a safe manner.
  • Ability to maintain confidential information.
  • Good computer skills including MS Office (Word, Excel, Outlook).

Note: Flexibility is necessary as this position requires day, night, and weekend rotating shift work, and occasional travel within and outside the Lower Mainland.

Qualified applicants are invited to email their resume and cover letter in MS Word or Adobe PDF format to [email protected].  Please specify which role you are applying for in the subject line of your email (i.e. RN Full-time, RN Casual, etc.)

 We thank all applicants for their interest; however, only those candidates who have been short-listed for current positions will be contacted. All resumes will be kept for 1 year and considered for future vacancies as well.

Director, Volunteer & Support Services – Vancouver

Regular Full Time ( 1.0 FTE)

Canuck Place Children’s Hospice has an exciting opportunity for a Director, Volunteer & Support Services. Reporting to the Chief Executive Officer, as a member of our Senior Leadership Team, this role will contribute in setting the organization’s strategic direction and developing departmental operational plans. Working with a variety of internal and external stakeholders , you will create and develop opportunities to engage the community and increase the quality of services and visibility of Canuck Place Children’s Hospice (CPCH).  In addition to leading and overseeing the Volunteer and Support Services teams, a large focus of your time will be on the planning and implementation of Volunteer and Support Services needs and programs to address Canuck Place Children’s Hospice provincial expansion of programs and services in the Fraser Valley. Although the location of this role is our Vancouver hospice, occasional travel to Abbotsford/Fraser Valley will be a necessary.

RESPONSIBILITIES INCLUDE:

  • Ensures volunteers, housekeeping and food services employees are integrated into the CPCH program culture and operations and meet the organizational requirements and needs of the children and families.
  • Oversees the operations of the volunteer program, food services and housekeeping by providing leadership, management and coaching and mentoring;
  • Ensures department and organizational needs are met regarding equipment, supplies, staffing, training, etc.  Monitors and assesses services on an on-going basis by soliciting feedback and making changes to ensure organizational needs are met.
  • Supports and provides guidance where necessary regarding recruitment supervision performance management, and training and development of staff and volunteers.
  • Recruits and selects volunteers for all areas of the Hospices including the Volunteer Leadership Team (VLT). Actively works with the VLT to strengthen the overall volunteer program.
  • Provides advice and guidance and assists with troubleshooting concerns and challenges related to volunteers and support services staff and their relationships with children, families and the CPCH interdisciplinary teams.
  • Develops and evaluates volunteer orientation, continuing education and training programs for volunteers and staff. Conducts post training interviews and makes changes as necessary.
  • In collaboration with other departments, provides leadership for the volunteer component of special events including the Gift of Time, and Gift of Love galas, the Adventure Race and CPCH family events.
  • Works with respective SLT members to identify needs and develop volunteer programs including Community Partnership Ambassadors; In-home Volunteer Support; and Volunteer Mentorship to meet the needs of the organization and of the children and families we serve.
  • Develops and manages the Volunteer, Housekeeping and Food Services departmental capital and operating budgets.
  • Develops, maintains and revises policies related to Volunteers & Support Services.
  • Establishes and maintains networks in the community to enhance and strengthen the profile of the Volunteer Program and CPCH.

EDUCATION AND EXPERIENCE

A recognized degree in a related field and completion of a recognized Volunteer Management Certificate supplemented with a minimum of five years in a related, progressive management role or an equivalent combination of education and experience.  Knowledge of licensed health care facility food services and housekeeping standards including infection, protection and control (IPAC) is preferred. Experience with OH&S practices and processes is an asset.

QUALIFICATIONS

  • Strong strategic thinking skills and demonstrated proactive approaches in meeting organizational requirements.
  • Sound knowledge of volunteer management best practices, approaches and processes.
  • Strong management, leadership, coaching and mentoring skills.
  • Demonstrated ability to develop and manage budgets.
  • Demonstrated ability to prioritize and plan activities in order to achieve strategic outcomes.
  • Demonstrated ability to work with children and families in sensitive situations.
  • Experience developing, implementing and delivering training and educational programs.
  • Ability to work as a collaborative team member.
  • Superior interpersonal, written and verbal English communications skills.
  • Demonstrated ability to build and maintain strong internal and external relationships, including suppliers, community partners, stakeholders, donors, etc.
  • Highly adept at identifying, analyzing, and resolving problems in complex relationship situations using facilitation, consensus building and leadership skills.
  • Ability to work diplomatically, persuasively and respectfully with a variety of stakeholders.

Expanded services includes the operation (opening) of beds for respite care for children and their families at our new hospice in Abbotsford (Dave Lede House – DLH), home visits by advanced practice nurses, bereavement support, counselling and recreation therapy.

Note: Flexibility is necessary, as this position requires occasional weekend and evening work and travel within and outside the Lower Mainland.

 Qualified applicants are invited to email their resume and cover letter in MS Word or Adobe PDF format to [email protected] by September 29, 2017  Please specify “Director, Volunteer & Support Services” in the subject line of your email and indicate where you first heard about the position.

 We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.  

Housekeeping Coordinator – Vancouver

Regular Full Time (1.0 FTE)

 Canuck Place Children’s Hospice (CPCH) is seeking an organized, caring and professional Housekeeping Coordinator. A team player who leads by example in ensuring the overall cleanliness and standards of Infection and Prevention Control (IPAC) are maintained. Leadership, excellent organization and compassionate and respectful communication skills are necessary to be successful in this role.

RESPONSIBILITIES TO INCLUDE:

  • Supervises, trains, schedules and evaluates housekeeping staff at both Vancouver and Abbotsford hospice locations.
  • Provides direction and orientation to all housekeeping staff regarding infection control standards through the CPCH housekeeping manual and checklists.
  • Ensures all housekeeping staff have appropriate training related to WHMIS and licensing requirements, and staff works within the related requirements.
  • Evaluates the need for housekeeping cleaning maintenance tasks (carpets, floors and furniture); schedules staff, volunteers or arranges for outside contractors, as required.
  • Supervises daily housekeeping activities including cleaning and laundry; works collaboratively with staff to meet infection control standards and tracks daily workload for key performance indicators (KPIs)
  • Hires staff in collaboration with the Director, Volunteer & Support Services.
  • Conducts ongoing performance management with staff including check ins and annual performance reviews.
  • Ensures housekeeping resources are utilized in an efficient and cost effective manner.
  • Creates and maintains a cohesive and collaborative team environment within housekeeping and CPCH
  • Recommends replacement or repair of furniture, drapes, linens, equipment, etc. and arranges for repair, as necessary.
  • Maintains inventory levels for linens, laundry and housekeeping supplies, paper products, toiletries; orders supplies and ensures delivery of toiletries and cleaning products, as required.
  • Meets with suppliers, assesses new laundry or housekeeping products and makes purchases, as appropriate to maintain appropriate levels of supplies
  • Attends Interdisciplinary Rounds, Occupational Health and Safety Meetings and other hospice committees, as required.
  • Assists in developing the housekeeping budget and ensures expenditures are within the approved budget.

EDUCATION AND EXPERIENCE 

Completion of Grade 12 or equivalent, supplemented with a minimum of four years related housekeeping experience, including one year in a supervisory capacity; or an equivalent combination of education, training and experience. Related experience in a health care facility is preferred.

QUALIFICATIONS

  • Housekeeping supervisory experience, including staff training, staff scheduling, and problem solving.
  • Knowledge and use of cleaning equipment and solutions.
  • Knowledge of healthcare cleaning procedures, including isolation procedures.
  • Knowledge of laundry procedures.
  • Demonstrated ability to plan, organize and prioritize workload.
  • Excellent interpersonal, verbal and written English communication skills.
  • Good computer skills, including MS Office (Outlook, Word and Excel).
  • Ability to work with children and families in sensitive situations.
  • Ability to work as an individual and collaboratively as a member of a team.
  • Ability to establish and maintain appropriate professional and personal boundaries.
  • Ability to maintain confidentiality.
  • Physical ability to carry out duties of the position
  • Clear and valid Class 5 BC driver’s license is required.
  • WHMIS certification is required.

Note: Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

Qualified applicants are invited to email their resume and cover letter in MS Word or Adobe PDF format to [email protected] by September 26, 2017.  Please specify “Housekeeping Coordinator” in the subject line of your email and indicate how you first heard about the position.

We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.

Human Resources Assistant-Vancouver

Canuck Place Children’s Hospice (CPCH) is looking for a Human Resources Assistant to join our  team. This position supports the Director, Human Resources, the Human Resources Officer and the organization in all aspects of Human Resources (HR) related functions, as well as providing backup support to the Payroll and Benefits Coordinator with respect to staff benefits inquiries, employee information and changes.  They work closely with staff, volunteers, candidates, families, agencies and the general public and act as an ambassador for Canuck Place Children’s Hospice.

RESPONSIBILITIES INCLUDE:

  • Supporting the recruitment process by posting jobs, screening resumes, preparing interview questions and packages, arranging interviews, conducting references, preparing offer of employment letters, contacting unsuccessful candidates, etc.
  • Ensures a smooth on-boarding process for new hires through proper orientation and completion of required documentation.
  • Drafts or updates job descriptions as required.
  • Supports the compensation process as required.
  • Conducts research with other organizations regarding coverage and eligibility under various benefit plans.
  • Coordinates HR and Hospice-wide surveys and questionnaires by inputting data, gathering results, summarizing data, and communicating findings to Director, Human Resources or HR Officer.
  • Completes external surveys for governmental bodies.
  • Prepares correspondence and reports as required.
  • Coordinates and assists with various activities, events, meetings and projects as required.
  • Coordinates and supports the performance management program as required.
  • Participates in the annual review of HR policies and drafts new or updates existing policies as required, for approval by the Director, Human Resources or HR Officer.
  • Maintains employee files/information both manually and via an HRIS.

EDUCATION AND EXPERIENCE

A diploma in a Human Resources focused program coupled with a minimum of two (2) years directly related experience in a Human Resources role performing a variety of administrative functions, or an equivalent combination of relevant education & experience.  Experience working in a non-profit or health care organization is preferred.  Knowledge of health sector union contracts as well as payroll experience is an asset.

QUALIFICATIONS

  • Excellent interpersonal, written and verbal English communication skills.
  • Demonstrated ability to establish and maintain effective working relationships with individuals at all levels.
  • Strong business correspondence writing skills.
  • Demonstrated accuracy and a keen eye for details.
  • Collaborative team player with a high level of initiative and common sense thinking.
  • Ability to work independently, make things happen and recommend changes to improve processes.
  • Demonstrated tact, diplomacy, professionalism and the ability to maintain confidentiality.
  • Sound knowledge of Human Resources principles and practices as well as Employment Standards and Human Rights legislation.
  • Excellent organizational skills and the ability to plan and prioritize workload and multi-task.
  • Demonstrated flexibility with respect to juggling and meeting priorities, work schedule, etc.
  • Good research skills and the ability to compile and summarize information received.
  • Excellent computer skills including MS Office Suite (MS Word, Excel, PowerPoint, Outlook).
  • Adept with Human Resources Information Systems (HRIS).
  • Easy access to a vehicle and a clear and valid Class 5 BC driver’s license is an asset.

Note: Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

 Qualified applicants are invited to email their resume and cover letter in MS Word or Adobe PDF format to [email protected].  This position closes September 29, 2017. Please specify “HR Assistant” in the subject line of your email and indicate how you first heard about the position.

 We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted. Previous applicants need not re-apply.

Donor Services Assistant-Vancouver

Our Development Team has an immediate opening for a regular full time Donor Services Assistant.  Reporting to the Manager, Annual Giving & Donor Services, the Donor Services Assistant provides support to the Development team, with primary responsibilities in data entry, donation processing, tax receipting and donor acknowledgements.

RESPONSIBILITIES

  • Inputs donor information and donations into Raiser’s Edge database following data integrity guidelines.
  • Generates donation acknowledgements, tribute cards, pledge letters and charitable tax receipts.
  • Issues and re-issues tax receipts and donation acknowledgments, as required.
  • Maintains accurate database records, including inputting and updating information and merging duplicates.
  • Handles online credit card payment processing and refunds.
  • Handles online orders, payment processing, refunds, shipping, holiday cards, etc.
  • Follows up on donor inquiries related to donation processing or online orders.
  • Orders and maintains supplies related to donation processing.
  • Attends and provides support at hosted and partner events, as required.
  • Provides back-up for the Donor Services Coordinator role as required, including month-end bank reconciliation, financial reports, monthly donor credit card processing, etc.
  • Assumes other related responsibilities, as assigned.

EDUCATION AND EXPERIENCE

High school diploma, supplemented with relevant post-secondary administrative and computer courses.  A minimum of 1 year related experience working with fundraising database software, preferably Raiser’s Edge.  An equivalent combination of education, training and experience will also be considered.  Experience in a non-profit environment is preferable. 

QUALIFICATIONS

  • Strong data entry skills utilizing fundraising database software, preferably Raiser’s Edge.
  • Demonstrated accuracy and keen attention to detail.
  • Proficiency with Microsoft Office programs and experience with web based applications and payment services.
  • Thorough knowledge of office practices and procedures.
  • Demonstrated ability to work independently, as well as a collaborative member of a team.
  • Demonstrated ability to take and follow instructions and ask questions when necessary.
  • Excellent organization skills.
  • Excellent English written and verbal communication skills and the ability to interact with individuals at all levels and provide a high level of customer service.
  • Strong time management skills, ability to prioritize workload and demonstrate flexibility around changing priorities.
  • Ability to work with a high degree of discretion and confidentiality with regard to donor and other fundraising information.

Note: Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

Qualified applicants are invited to email their resume and cover letter in MS Word or Adobe PDF format to [email protected] Please specify “Donor Services Assistant” in the subject line of your email and indicate how you first heard about the position.This position will remain open until filled.

We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.

 

 

Please check back frequently for new postings.

If you do not see a position that matches your skill set, feel free to email your resume and cover letter in MS Word or Adobe PDF format to [email protected]. Please note the position you are seeking in the subject line of the email.

We thank all applicants for their interest; however, only those candidates who have been short-listed for a position will be contacted.

Resumes are kept on file for six months.

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