Canuck Place Children’s Hospice is committed to protecting the privacy of the personal information of its employees, volunteers, members, donors and other stakeholders.

Canuck Place values the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

Canuck Place is committed to ensuring that all personal information is properly collected, used only for the purposes for which it is collected, and is disposed of in a safe and timely manner when no longer required.

We care about your privacy

Canuck Place is committed to protecting the privacy and confidentiality of your personal information. Following are the commitments from Canuck Place:

1. Our job is to make sure your information is safe

Canuck Place Children’s Hospice does not sell, rent or trade our mailing lists. We will use your contact information to keep you informed of programs, services, special events and funding needs. However, if at any time you wish to be removed from our mailing and/or e-mail list, please contact us by phone at (604) 731-4847, by e-mail [email protected] or by mail at 1690 Matthews Avenue, Vancouver, BC V6J 2T2. Please allow 10 business days for us to update your records. Charitable Registration # 13386 7523 RR0001

We respect all donors’ wishes either to have their name publicly associated with their donation or to remain anonymous.

2. We strive to keep your information accurate and current

We will strive to ensure that your personal information is as accurate, complete, and current as is necessary for the purposes for which it is to be used. You may seek a correction of your personal information by emailing us at [email protected] if you believe that the information in our possession is not correct.

3. We want to make sure you are informed

Canuck Place will collect, use or disclose your personal information with your permission. The way we seek consent may vary depending on the sensitivity of the information and the reasonable expectations of the individual. Your permission may be expressed in writing or it may be implied and may be given to us verbally or electronically. If you provide us with your postal and/or email address, you may receive periodic mailings regarding Canuck Place programs and services. If you prefer not to receive these mailings, please let us know by sending an email to [email protected]. If you have supplied your telephone number online, you may receive telephone contact from us responding to any requests you may have made. You may withdraw your permission to collect, use and disclose your personal information at any time, subject to legal or contractual restrictions and reasonable notice. We respect your right to be removed from our mailing list. You always have the opportunity to decline receiving further communication from us by contacting [email protected].

4. What we do with your information

We collect, use or disclose information for the following reasons:

  • To administer your donation and contact you about renewal
  • To respond to your information queries or requests
  • To better understand who our donors and supporters are
  • To send you literature and e-communications on Canuck Place Children’s Hospice or invite you to fundraising or donor recognition events
  • To thank you and recognize your gift

We obtain personal information about you lawfully and fairly. Personal information collected will be limited to that required for the purposes identified by us.

5. We care about confidentiality

Employees of Canuck Place who have access to your personally identifiable information in connection with processing donations are required to keep the information confidential. They are not permitted to use this information for any purpose other than to carry out the services they are performing for Canuck Place.

6. We protect your information online

Canuck Place may gather data concerning traffic on our websites for statistical analysis.

When you visit, our web server automatically collects a limited amount of information essential for the operation and security of our website. Some of this information (e.g. browser type) does not identify who you are, while other information, such as your Internet domain name or IP address may identify you. The extent of personal identification depends, in large part, on the “naming standards” followed by your Internet Service Provider.

Websites may distribute small pieces of information (called “cookies”) to web browsers to assist you when you return to specific areas on the site. Cookies allow Canuck Place to gather anonymous information and allow our organization to provide more relevant, targeted content.

We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. If you have concerns about this, you can change your web browser to not accept this information or display warning messages.

Our website may contain links to websites of other organizations that maintain their own privacy and security policies. This policy articulates the privacy practices of the Canuck Place site only. Canuck Place recognizes its obligation to respect and protect the privacy of our donors and website visitors. All personal information provided online is secure, and we have developed procedures to prevent unauthorized access and to ensure proper use of information.

Social Media Collection Notice

The personal information you post to connect with Canuck Place through social media sites may be collected by Canuck Place for the purposes of engaging and consulting with you.

Please be aware that the information you post on these sites is not under Canuck Place’s control, and it may be stored outside Canada on servers not belonging to Canuck Place. Be sure to read the site’s privacy policy to determine its privacy practices.

To protect your own privacy and the privacy of others, please do not include any personal information including phone numbers and email addresses in the body of your comment. Please do not share personal information about others, including pictures.

7. We safeguard your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you choose to give through an online donation, we provide a secure connection and the information you enter is encrypted to prevent interception during an online transaction. Software that supports this process is updated to maximize the protection of the information you share. Credit card transactions are supported by an industry-standard secure service.

Privacy is important to you, and it is important to us.

Canuck Place complies with federal and provincial privacy legislation and adheres to ethical guidelines established by professional fundraising associations.

8. We will be open about our privacy practices

We will make readily available to you specific information about our policies and practices relating to the management of personal information.

We allow you to access your personal information

Upon written request, we will inform an individual of the existence, use, and disclosure of their personal information and we will provide access to that personal information. We will respond to an individual’s written request within a reasonable time (generally within 30 days).

9. You may register a complaint

You may register a privacy-related complaint by contacting Canuck Place Children’s Hospice by phone at (604) 731-4847, by e-mail [email protected] or by mail at 1690 Matthews Avenue, Vancouver, BC V6J 2T2. We will explain our procedure and provide information about other complaint procedures available. If we find a complaint to be justified, we will take all appropriate measures, including if necessary, amending our policies and practices.

For more information related to our privacy policy, please contact us by phone at (604) 731-4847, by e-mail [email protected] or by mail at 1690 Matthews Avenue, Vancouver, BC V6J 2T2.

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